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Cencora · 14 hours ago

Technical Support Representative I

United, PA

Full-time

Onsite

Entry Level

$44K/yr - $62K/yr

2+ years exp

Cencora is an innovative company dedicated to creating healthier futures. The Technical Support Representative I will provide customer support for internally developed medical software, troubleshoot issues, and guide customers through solutions while ensuring excellent service.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

A Technical Software Support Analyst, under general supervision of the Technical Software Support Manager or other supervisory/management level associate in the facility, provides direct customer support for issues related to the use of our internally developed medical software

Responding to customer requests via phone, email, or chat

Asking clarifying questions

Troubleshooting software issues

Identifying issues with hardware, peripherals, and networks

Guiding customers through step-by-step solutions

Documenting detailed information in our tracking system

Updating clients on resolution progress

Assisting team members

In our collaborative environment, help is never far away

When problems are complex or require advanced skills to resolve, Analysts consult with subject matter experts (SMEs), senior staff, and other departments to get the needed assistance

Analysts may also be assigned special projects that encourage ownership of your growth and provide opportunities to show off your skills

While our clients contact us via phone, email, and chat, we don’t consider ourselves a call-center because we do much more than take calls

We value our customers and strive to build meaningful relationships with them

Our goal is to provide the best service possible while clearly communicating software guidance and technical solutions in a user-friendly, professional manner

Skillful communication with our clients is a key to providing a high level of service, and it’s why we require our Analysts possess advanced written and verbal communication skills

Qualification

Technical Software SupportCustomer ServiceWindowsMicrosoft OfficeSQLCommunication SkillsInterpersonal SkillsTeam CollaborationTime ManagementOrganizational Skills

Required

Excellent written and verbal communication skills

Experience using Windows and Microsoft Office applications

Good interpersonal skills

Ability to work independently and collaboratively in a team environment

Ability to prioritize workload and consistently meet deadlines, good time management skills

Strong organizational skills; attention to detail

Ability to learn new information quickly

Successful Analysts come from a variety of backgrounds including educators, 9-1-1 dispatchers, help desk technicians, call center associates, retail associates, customer service experts, and veterans

Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required

Educational backgrounds vary as well, from high school graduates to advanced secondary education to technical vocational training, or an equivalent combination of experience and education, all levels of qualified applicants are encouraged to apply