Warners' Stellian Appliance Co. Inc. · 1 day ago
Service Support Specialist
St Paul, MN
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrWarners' Stellian Appliance Co. Inc. is a family-owned retail appliance specialist with over 70 years of experience. They are seeking a Service Support Specialist to guide customers through the appliance repair process, coordinate timely repairs, and provide empathetic support to enhance customer satisfaction.
ConsumerConsumer GoodsHome AppliancesRetail
Responsibilities
Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text
Coordinate service for our customers with our in-home repair technicians or appropriate external service providers
Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
Document every customer interaction, including service requests, troubleshooting steps, and customer communications
Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems
Qualification
Required
High school diploma or GED
Ability to work as a member of a cross-functional team
Proficiency with technology, including Microsoft Office
Strong typing skills, a minimum of 40 WPM
Successful completion of pre-employment criminal background check and drug screening
Preferred
Previous call center or customer service-related experience
Benefits
Monthly training sessions on appliances and processes
Career growth and employee personal/professional development
Medical, Dental, and Vision Insurance
Company-paid Short-term Disability
401k and Profit Sharing
PTO and Paid Holidays
Appliance discounts
Company
Warners' Stellian Appliance Co. Inc.
Warners’ Stellian is the Midwest’s appliance specialist.
Founded in 1954
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Gullickson
Chief Financial Officer
Brian Holicky
Chief Operating Officer
Company data provided by crunchbase