The Wardrobe · 1 day ago
Bilingual Program Coordinator (Eng + Spanish)
Norristown, PA
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $40K/yrThe Wardrobe is a nonprofit organization focused on helping individuals in need, and they are seeking a Bilingual Program Coordinator. The role involves providing exceptional customer service, managing inventory, and working directly with guests while ensuring a positive and engaging experience for all visitors.
Non ProfitRetailSocial Impact
Hiring Manager
Nick Kril
Responsibilities
Provide exceptional customer service in-store and online to offer a personalized and engaging experience for all visitors (customers, donors, volunteers) while always prioritizing service over tasks
Maintain efficient and empowering client services including using trauma-informed practices and remaining updated on referral programs and populations The Wardrobe assists
Effectively communicate sales promotions and the organization’s mission to customers
Take a forward-customer approach to the customer experience and merchandising to drive sales and engage our customer
Follow established procedures for conducting referral client appointments, including scheduling and/or rescheduling, troubleshooting issues, and completing required paperwork and data entry, including appointment survey
Operate point of sale system including assuming responsibility for cash handling, credit card processing, and reconciliation (beginning/end of day)
Supervise volunteers and interns to ensure that they follow procedures for client services, customer engagement, and sales transactions
Fulfill, send, and track Wardrobe Boxes as requested
Represent The Wardrobe at in-store and outside events as needed
Other duties as assigned such as daily cleaning, data entry, supply management
Sort and prepare donated inventory for the sales/service floor: tagging, pricing, and data entry. Includes identifying fashion trends and designers appropriate for resale operations
Maintain appropriate product levels on the sales floor while observing merchandising basics
Communicate needs for inventory selection or purchasing to team members and Managers
Implement sales process as determined by management in terms of markdowns and special sales to promote inventory movement
Maintain a system for processing incoming donations and keeping inventory rooms organized to maximize donation receipt, processing, and replenishment
Review inventory guidelines seasonally and train volunteers and interns on seasonal guidelines, pricing/tagging, and inventory replenishment
Qualification
Required
High school degree/ GED or experience in retail or customer service
Available to work a minimum of 2 Saturdays per month and travel to multiple locations within The Wardrobe's service area
Must be proficient in Spanish
General ability to use computer systems including email, online calendars, Zoom/Google Hangouts and POS systems
Retail experience a must, resale/consignment experience a plus
Attention to detail and ability to handle multiple priorities in a fast-paced, rapidly evolving environment
Ability to handle interpersonal conflict and customer service issues in a professional manner
Good communication skills, able to work with diverse populations and be a positive team member
Comfortable delegating and providing/receiving feedback
Able to lift/carry up to 20 pounds and work on the sales floor 4-6 hours per day
The Wardrobe mandates all staff are vaccinated against COVID19 and proof of vaccination is required for employment
Benefits
Healthcare (50% covered)
Long/Short Term Disability
IRA Match
Paid Time Off: 15 days pro-rated in 1st year plus state/federal holidays
Company
The Wardrobe
The Wardrobe is a nonprofit organization that provides professional clothing, open Wardrobe, and career support services.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase