Cystems Logic · 11 hours ago
Genesys Developer- Newark,NJ
Newark, NJ
Contract
Onsite
Mid LevelCystems Logic is seeking a Genesys Developer to design, develop, configure, and support Genesys-based contact center solutions. The role involves collaborating with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions.
Information Technology & Services
Responsibilities
Design, develop and maintain Genesys contact center solutions
Build and enhance IVR applications, call routing and interaction flows
Configure and support inbound and outbound calling campaigns
Integrate Genesys with CRM and other enterprise systems
Troubleshoot production issues and provide ongoing support
Participate in requirements gathering, design discussions and solution reviews
Perform unit testing and support UAT activities
Prepare technical documentation and knowledge transfer materials
Qualification
Required
Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud
Hands-on development experience with IVR, call flows and routing strategies
Experience with Genesys Composer, Architect or GVP
Strong knowledge of SIP, VoIP and contact center technologies
Experience with Java, JavaScript or Python for integrations and scripting
Solid understanding of web services, APIs and CTI integrations
Experience with SQL and database concepts
Strong troubleshooting and debugging skills
Excellent communication and documentation skills
Preferred
Experience with Genesys Cloud CX
Knowledge of AWS or Azure cloud environments
Company
Cystems Logic
Cystems Logic empowers businesses to achieve greater efficiency and drive growth through our comprehensive suite of 360° value-driven technology solutions.
51-200 employees
H1B Sponsorship
Cystems Logic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase