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J&W Heating and Air + Plumbing · 5 days ago

Field Sales and Ops Manager - Trade Operations

Jacksonville, FL

Full-time

Onsite

Senior Level

5+ years exp

J&W Heating and Air + Plumbing is seeking a highly skilled Field Sales and Ops Manager to lead their Trade Operations. This role is responsible for overseeing HVAC, Electrical, and Plumbing businesses, ensuring operational efficiency and customer satisfaction while promoting employee engagement across departments.

Customer ServiceField SupportHeating Ventilation and Air Conditioning (HVAC)

Hiring Manager

Derrick Anderson MBA

Responsibilities

Strategic Growth Execution - Collaborate with executive leadership to define and drive regional growth strategies—including market expansion, new service line rollouts, and capacity planning—aligned with overall company objectives

Sales & Revenue Optimization - Guide and support Branch GMs in building high-performance sales cultures that maximize technician productivity, drive service agreement penetration, and improve revenue per call

Leadership Development & Talent Management - Hire, mentor, and evaluate Branch General Managers. Build leadership bench strength, ensuring strong succession planning and a high-performance, accountable culture across the region. Promote retention and engagement of field and office personnel

Performance Monitoring & KPI Accountability - Establish clear performance benchmarks and regularly review each branch’s metrics (e.g., revenue, margin, CSAT, job completion rates). Take corrective action as needed to ensure targets are met

Standardization & Best Practices - Drive consistency by implementing and enforcing company-wide best practices in operations, sales process, technician development, customer service, and administrative functions. Ensure all operations follow federal, state, and local regulations, including OSHA and environmental standards. Promote a culture of safety and ensure training and reporting standards are met

Cross-Functional Collaboration - Serve as a key liaison between branches and corporate departments (Finance, HR, Marketing, IT, etc.) to align regional execution with company-wide initiatives and systems

Cultural Stewardship & Change Leadership - Champion company values, foster engagement, and lead through change—especially during growth phases, system rollouts, M&A integrations, or restructuring efforts

Qualification

Operational leadershipTrade managementSalesOperations acumenData-driven decision-makingTeam developmentMulti-trade experienceHome services experienceInterpersonal skillsCommunication skillsLeadership skills