RoofClaim.com ยท 4 days ago
Customer Success Manager
Tampa, FL
Full-time
Onsite
Mid Level
$75K/yr - $150K/yrRoofClaim.com is seeking a driven Customer Success Manager to work in-office in Tampa, guiding homeowners from signup through project completion. This role involves customer communication, sales enrollment, and full account ownership, requiring strong skills in managing customer accounts and achieving conversion targets.
CommercialConstructionInsuranceResidential
Responsibilities
Speak directly with homeowners to review scope, process, and next steps
Confidently enroll customers and secure commitment
Clearly communicate value, benefits, timelines, and expectations
Overcome objections using logic, empathy, clarity, and urgency
Consistently meet or exceed conversion targets
Manage customer accounts from initial signup through completion
Serve as the primary point of contact throughout the process
Proactively address concerns, delays, or confusion
Think critically and develop solutions tailored to each situation
Maintain momentum to ensure accounts progress efficiently
Handle challenging conversations calmly and professionally
Explain complex processes in simple, confident terms
Navigate emotionally charged situations with composure and leadership
Drive consistent follow-up to keep projects and decisions moving forward
Work closely with internal teams to ensure smooth execution
Maintain accurate account notes, documentation, and activity tracking
Ensure customers remain engaged, informed, and committed throughout the process
Qualification
Required
Speak directly with homeowners to review scope, process, and next steps
Confidently enroll customers and secure commitment
Clearly communicate value, benefits, timelines, and expectations
Overcome objections using logic, empathy, clarity, and urgency
Consistently meet or exceed conversion targets
Manage customer accounts from initial signup through completion
Serve as the primary point of contact throughout the process
Proactively address concerns, delays, or confusion
Think critically and develop solutions tailored to each situation
Maintain momentum to ensure accounts progress efficiently
Handle challenging conversations calmly and professionally
Explain complex processes in simple, confident terms
Navigate emotionally charged situations with composure and leadership
Drive consistent follow-up to keep projects and decisions moving forward
Work closely with internal teams to ensure smooth execution
Maintain accurate account notes, documentation, and activity tracking
Ensure customers remain engaged, informed, and committed throughout the process
Customer enrollment and conversion rates
Active account management and follow-through
Responsiveness and communication quality
Meeting daily, weekly, and monthly KPIs
Is driven, motivated, and goal-oriented
Enjoys working toward measurable outcomes
Communicates clearly and confidently
Can persuade without being aggressive
Thinks quickly and objectively
Enjoys accountability and performance-based compensation
Takes pride in closing loops and finishing what they start
Benefits
100% company paid medical insurance for yourself and your legal dependents
Company
RoofClaim.com
RoofClaim.com is your trusted roofing technology services company.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Wedding
Chief Executive Officer
Company data provided by crunchbase