C.H. Guenther · 1 day ago
Sr. Customer Service Representative
San Antonio, TX (CH Guenther)
Full-time
Onsite
Mid, Senior Level
$24.42/hr - $40.92/hr
3+ years expC.H. Guenther & Son LLC is a company that provides a full range of customer service support to various customers and departments. The Senior Customer Service Representative will lead complex cases, mentor junior team members, and ensure excellent customer service through effective order processing and communication.
Food Production
Responsibilities
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
Assist Customer Service Representatives (CSR) with difficult cases
Apply critical thinking and problem solving skills to assist customers with issues and escalate any unresolved problems
Process manual customer orders and order changes by entering them into the computer. Verify order accuracy and resolve any order discrepancies. Notify the customer of any changes or shortages on the order. Process paperwork pertaining to the order
Answer consumer inquiries by determining desired information; researching, locating and providing information
Manage unique vendor managed order/inventory/transportation systems as assigned
Review SAP reports daily and process incomplete and blocked EDI orders
Mentor or give direction to junior team members and provide training on best practices
Assist management in ensuring performance goals are met
Perform other duties including, but not limited to, processing customer complaints, processing donation requests; and maintaining customer records
Qualification
Required
Must have at least a high school diploma or the equivalent
Must have at least three years of customer service experience
Must have a highly developed sense of integrity and commitment to customer satisfaction
Must have ability to independently perform the most difficult customer service duties
Must have the knowledge and ability necessary to understand basic operational, technical, and office processes
Must have experience using an order entry or ERP software
Must have strong skills with Microsoft Outlook, Word, and Excel
Must have excellent listening and communication skills and the ability to communicate with associates as well as customers by utilizing professional etiquette on the phone, thorough written correspondence, and face-to-face communication
Must have principles of business letter writing and report preparation
Must have skills to lead, organize and review work of assigned staff
Preferred
A college degree is preferred
Five or more years of experience are preferred
Previous experience in Food Manufacturing, Distribution or Brokerage a plus
Experience with SAP is preferred
Benefits
Health and disability insurance
Retirement savings options
Flexible spending accounts
Employee assistance programs
Educational assistance
Parental leave
Paid time off
Company-paid holidays
Company
C.H. Guenther
San Antonio-headquartered C.H.
1001-5000 employees
H1B Sponsorship
C.H. Guenther has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Hepponstall
President – Chief Executive Officer – Board Member
Janelle Sykes
Chief Financial Officer
Company data provided by crunchbase