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Hartford HealthCare · 13 hours ago

Access Center Training Specialist

Wethersfield, CT

Full-time

Onsite

Senior Level

5+ years exp

Hartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking an Access Center Training Specialist to collaborate with various teams to centralize and standardize training inquiries. This role involves conducting educational needs assessments and designing, developing, and delivering training programs within the Access Center.

Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation

Responsibilities

Collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training

Conduct focused educational/training needs assessment within specified targeted adult populations

Designs, develops, delivers, and evaluates a range of responsive educational curricula and training programs within the Access Center

Qualification

Training facilitationHealthcare codingProfessional billingCurriculum developmentContact center experienceCommunication skillsCollaboration skills

Required

Associates or Bachelor's Degree in Business or Healthcare related field preferred; or equivalent years of experience as detailed above

Minimum 5 years of experience in the contact center industry specific to training facilitation in an inbound/outbound call center environment

Knowledge of healthcare coding and professional billing, coding, and documentation practices in outpatient settings

Benefits

Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents

Medical, dental and vision coverage options

Generous PTO to promote work/life balance

Employee assistance and wellness programs including a strong focus on promoting mental health

Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!