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Austin Regional Clinic: ARC · 1 day ago

Business Office Supervisor

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Austin Regional Clinic is one of central Texas’ largest professional medical groups, recognized as a top employer for over 15 years. The Business Office Supervisor is responsible for managing and supervising business office staff, ensuring compliance with processes, and promoting effective communication within the clinic.

Health CareMedical

Responsibilities

Manages, trains, coaches, develops, and supervises a variety of front and back office staff and/or HIM staff in a busy outpatient clinic

Ensures business processes and protocols are followed in the business office and medical records areas

Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients

Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and/ or organizational information

Remains knowledgeable concerning policies and procedures, and interprets and implements changes accordingly

Maintains records of attendance, on-going evaluation, time off requests, and counseling

Interviews prospective employees and communicates with Human Resources throughout the hiring process

Works with Staff Development to coordinate new hire training for new employees

Coordinates on-site training for new and existing staff members

Participates with management team in developing and working towards individual clinic goals

Evaluates staff performance and provides regular feedback to the staff

Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate

Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct

Regular and dependable attendance

Follows the core competencies set forth by the Company, which are available for review on CMSweb

Works holiday shift(s) as required by Company policy

May be responsible for provider schedule maintenance, auditing of provider charges for claim submission, and addressing insurance denials

Attends ongoing organizational leadership training to improve leadership and supervisory skills

May be asked to assume responsibility for the Clinic operations in the absence of the Clinic Manager

Performs other duties as assigned

Qualification

Supervisory experienceMedical insurance knowledgeMedical terminology knowledgeProcedural coding familiarityCustomer serviceCommunication skillsProblem analysisStaff trainingCommon sense applicationConflict managementTime management

Required

High school diploma or GED

Two (2) or more years of experience working in the office of a clinic or similar healthcare related setting

Knowledge of medical insurance, collections, and appointments

Knowledge of medical terminology

Familiarity with procedural and diagnostic coding

Excellent customer service skills

Ability to engage others, listen and adapt response to meet others' needs

Ability to align own actions with those of other team members committed to common goals

Excellent computer and keyboarding skills, including familiarity with Windows

Ability to analyze problems, make decisions, and manage conflict

Ability to train and monitor staff to ensure compliance with federal, state and local regulations and established practices; implements new policies/procedures and keeps employees abreast of current changes and standards as they related to business needs

Excellent verbal and written communication skills

Ability to manage competing priorities

Ability to perform job duties in a professional manner at all times

Ability to understand, recall, and communicate, factual information

Ability to understand, recall, and apply oral and/or written instructions or other information

Ability to organize thoughts and ideas into understandable terminology

Ability to apply common sense in performing job

Preferred

Supervisory or lead experience

Benefits

Medical

Dental

Vision

Flexible Spending Accounts

PTO

401(k)

EAP

Life Insurance

Long Term Disability

Tuition Reimbursement

Child Care Assistance

Health & Fitness

Sick Child Care Assistance

Development

Company

Austin Regional Clinic: ARC

Austin Regional Clinic (ARC) is a multispecialty medical group committed to providing comprehensive, coordinated healthcare services throughout Central Texas.

Founded in 1980

Austin, Texas, USA

1001-5000 employees