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STERIS · 12 hours ago

Sterile Processing Account Manager

Tampa, FL, US, 33612

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $97K/yr

5+ years exp

STERIS is dedicated to providing innovative healthcare and life science product and service solutions. The Sterile Processing Account Manager will ensure excellent customer support and drive business growth by enhancing the operation of sterile processing departments and maintaining strong customer partnerships.

BiotechnologyHealth CareMedical Device

Responsibilities

Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met

Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business

Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services

Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interface for Customers. Identify opportunities for additional reoccurring revenue through products and services based on Customer’s needs and requirements

Manage assigned Customer renewals of their technical support and upgrade service agreement. Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products

Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region. Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers

Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer

Collaborate with internal STERIS teams to drive overall Customer satisfaction

Qualification

Software implementationCustomer supportProject managementCCSVP certificationNetworking conceptsBachelor's degreeExperience in sterile processing

Required

Bachelor's degree

5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization

In lieu of Bachelor's degree, Associate's degree with 9 years of related experience OR High School diploma with 13 years of related experience

Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment

Must be able to be compliant with hospital/customer credentialing requirements

Preferred

General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)

Experience in sterile processing departments

Benefits

Base Salary + Incentive Compensation Program

Cell Phone Stipend

Robust Training Program

Paid Time Off + 9 Corporate Holidays Per Year

Excellent Healthcare, Dental, and Vision Benefits

Healthcare and Dependent Flexible Spending Accounts

Long/Short Term Disability Coverage

401(k) with a Company Match

Parental Leave

Tuition Reimbursement Program

Additional Add-On Benefits/Discounts

Company

STERIS

Glassdoor3.6

STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.

Founded in 1985

Mentor, Ohio, USA

10001+ employees