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Care Initiatives · 1 day ago

IT Help Desk Technician

West Des Moines, IA

Full-time

Onsite

Entry Level

1+ years exp

Care Initiatives is the largest single operator of quality nursing homes in Iowa, committed to providing exceptional care and support. The IT Help Desk Technician will provide technical support and troubleshooting for employees, ensuring effective communication and documentation of incidents.

Assisted LivingElder CareHealth CareNursing and Residential Care

Responsibilities

Provide phone/email support to employees with strong troubleshooting abilities to assist with technical support

Use on hand resources to solve problems independently and find resolutions for employees

Provide clear communication and follow up on incidents to ensure that they get solved

Document incidents fully to prevent re-work by support staff

Ability to manage work independently, escalating when needed to appropriate teams or leadership

Potential periodic travel to locations in Iowa to provide technical support

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsMicrosoft Office ProductsHelpdesk practices knowledgeIT systems knowledgeOperating systems knowledgeDesktop support knowledgeMicrosoft Active Directory

Required

1-2 years of high-volume/fast paced customer service experience

Strong verbal & written communication skills

2 year AA degree or higher education completed

Experience with Microsoft Office Products

Preferred

General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support

Experience with Microsoft Active Directory, strongly preferred

Benefits

Comprehensive benefits: Eligible employees can choose from our affordable and robust benefit options, including medical, dental, vision, retirement savings, PTO, and more.

Dayforce wallet: Access your pay as you earn it, eliminating the wait for your paycheck.