Highgate · 1 week ago
Senior Group Sales Manager
Morristown, NJ
Full-time
Onsite
Mid, Senior Level
4+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of hotels. The Senior Group Sales Manager is responsible for soliciting accounts in market segments and driving hotel revenues through effective sales strategies and client engagement.
Hospitality
Responsibilities
Attend daily Highgate Hotel Business Review (HHBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team
Meet or exceed set goals
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in implementing special promotions relating to direct sales segments, i.e client events, sales blitzes, etc
Assist in the preparation of required reports in a timely manner
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use CITY to manage hotel business including entering opportunities, blocking space, generating reports
Responsible for Wedding Segment and some SMERF Segments, and any segments or leads assigned by DOS
Meet and greet onsite contacts
Abide by Prime Selling Time (PST) guidelines
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
Entertain clients
Participate in the travel and trade show schedule established by the Director of Sales
Handle inquiries as part of Inquiry Day Program
Must work every other weekend (Saturday) to assist with hotel sites for assigned segments
Qualification
Required
At least 4 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
Must have a valid driver's license in the applicable state
Must be skilled in Windows, Delphi FDC and company approved reports
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
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