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SAS · 2 weeks ago

Senior Cloud Technical Lead Offering Manager

US-NC-Cary HQ

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. They are seeking a Senior Cloud Technical Lead Offering Manager to develop and communicate the SAS Managed Cloud Services roadmap, ensuring the integration of core services and business value into their offerings while fostering a collaborative global community of practice.

AnalyticsData GovernanceData ManagementEnterprise SoftwarePredictive AnalyticsSoftware

Culture & Values

No H1B

Responsibilities

Develop and maintain a strategic roadmap for our CTL and SAS Administrator functions as it relates to our MCS service offerings and capabilities, aligning with SAS and MCS business goals and market demands. Evaluate, reimagine and adopt new ways of working and value that can be driven through AI, Automation and Process Improvement to improve the CTL and SAS Administrator roles

Collaborate with SAS MCS Offering Managers across core HMS, V4, SAS 9, RF&C, CSDM, and LSAF, Pricing, MCS Regional Customer Experience and Sales/Market leaders to ensure the CTL and SAS Admin function and value is embedded into our MCS market offers. Engage our CTLs and SAS Admins across the globe in the market launch, enablement and feedback loop for new and expanded MCS market offers

Continuously enable our CTLs and SAS Admins with expanded role-based, SAS product, MCS offering, and technology training

As the Community of Practice Leader for our Global CTL and SAS Admin community, you will be responsible for building and fostering a vibrant and collaborative environment that encourages knowledge sharing, best practices, and continuous improvement. Establish and nurture a strong network of CTL and SAS Admin practitioners across the globe, creating opportunities for members to connect, collaborate, and share insights. Facilitate regular meetings, webinars, and workshops to disseminate knowledge, share experiences, and discuss challenges and solutions related to these roles. Develop and promote best practices, standards, and guidelines for the CTL and SAS Admin functions ensuring consistency and excellence across the community globally. Foster active engagement and participation within the community by creating a welcoming and inclusive environment, recognizing contributions, and encouraging collaboration. Gather feedback from community members to assess the effectiveness of the Community of Practice and identify areas for improvement

Develop, monitor, analyze and report on business value and impact of the CTL and SAS Admin functions across the globe using a data and KPI driven approach to provide objective CTL and SAS Admin functions and role performance evaluation and continuous improvement actions

Ensure the CTL and SAS Admin offering complies with relevant regional, global and sector regulations, standards, and best practices

Engage with SAS MCS customers, market leaders and MCS regional teams to gather feedback, understand their needs, and ensure the CTL and SAS Admin offerings and functions are meeting market expectations

Evangelize SAS Managed Cloud Services benefits and opportunities by attending leadership team meetings, speaking at town halls and other events inside and outside CIS to build understanding and excitement about SAS Managed Cloud Services

Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do

Qualification

Cloud Technical LeadershipHyperscale Cloud KnowledgeManaged Services ExperienceSAS Product KnowledgeBusiness Strategy DevelopmentBuilding PartnershipsCommunication SkillsDecision MakingProblem SolvingCollaboration Skills

Required

8+ years of experience, including complex managed services delivery, customer success, and/or account management in the software product or IT services industry

2+ years as or working closely with Cloud Tech Leads and/or SAS Administrators in support of hosted and remote Cloud customers

Bachelor's Degree, preferably in Business, Marketing, Computer Science, or related discipline

Proven ability to build relationships effectively with leaders across the organization, at the Director level and above

Demonstrated knowledge of Hyperscale Cloud (Azure, AWS, GCP) platform, architecture and commercial principles such as core hyperscaler compute, storage, and network services, integrations, security, performance, and monitoring services

Prior experience with driving product/offering strategy, building business cases, revenue models, market enablement launch for new software products and service offerings

Strong analysis, negotiation, collaboration, facilitation, and presentation skills, including the ability to speak at an appropriate technical and business level for the audience

Experience in one or more of the following: Managed Services, Professional Services, SaaS, or XaaS models

Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred

Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area

Technical knowledge of the internal workings, diagnostic tools, and features of software systems

Aptitude for visualization of solutions for complex problems

Strong foundational knowledge of Application and/or Infrastructure Managed Services, ITIL processes and ServiceNow platform

SAS programming and/or SAS product experience, specifically Viya 4, SAS 9, RF&C, and HLS/LSAF platforms and products

Financial Services, Government and Life Sciences industry experience

Foundational cloud certifications across one or more hyperscalers

Demonstrated ability to lead complex software product/offering definition and link features to customer value and outcomes

Visual thinker who can present complex topics in a simple format for conversation

Problem-solver who asks the right questions to get the best solution

Influencer who is collaborative, transparent, and genuine

High performing contributor who performs well under pressure and produces quality results

Change agent that drives transformation within the business

Benefits

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include: PPO with low annual deductible and copays.

HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Tuition Assistance Program and programs and resources to support your development

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees.