RAE Corporation ยท 1 day ago
Customer Service Technician - National Accoun
Pryor, OK
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expRAE Corporation is a leading provider of innovative HVAC solutions, dedicated to delivering unparalleled quality and customer satisfaction. The Customer Service Technician - National Accounts is responsible for providing technical support and service for National Account products, including troubleshooting, installation, and maintenance of HVAC and refrigeration equipment.
Machinery ManufacturingManufacturingProduct Design
Responsibilities
Troubleshoot equipment by observing operation, using precision gauges and testing instruments
Diagnose and resolve technical issues via phone or email using schematics, testing documentation, and other available resources
Provide warranty data and guidelines to customers
Follow service department procedures for warranty claims, troubleshooting, and documentation
Maintain accurate records of repairs, replacements, and causes of malfunctions
Provide clear, accurate, and timely communication to customers regarding field issues
Test lines, components, and connections for leaks
Dismantle and repair malfunctioning systems using electrical, mechanical, and pneumatic testing equipment
Adjust or replace worn or defective mechanisms and parts, and reassemble systems
Read blueprints to determine the location, size, and type of components needed for refrigeration systems
Install wiring, expansion, and control valves, using tools such as acetylene torches and wrenches
Mount compressors, condensers, and other components using hand tools and welding equipment
Perform mechanical overhauls and refrigerant reclaiming
Fabricate and assemble structural components using hand tools, power tools, and welding equipment
Cut, bend, thread, and connect pipes to functional components
Adjust valves and charge systems with the proper refrigerant type
Insulate system shells and cabinets as required
Travel to job sites, assess conditions, and provide recommendations for corrective actions
Resolve product or service issues by identifying the root cause, determining solutions, and implementing corrective actions
Communicate with customers, contractors, engineering, and service teams to resolve field issues effectively
Provide service and start-up information by answering questions critical to equipment performance
Maintain a safe and clean working environment by following procedures, rules, and regulations
Attend work as outlined in the Employee Handbook or as specified by the supervisor
Complete additional tasks as directed by the supervisor
Comply with government regulations, company policies, and procedures
Qualification
Required
Candidates must be at least 21 years of age to be eligible for this position
A valid U.S. Passport or Real ID-compliant driver's license is also required
Associate's Degree (two-year college or technical school) or equivalent job experience
Minimum three years of experience in a related field
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Self-motivated with strong multitasking abilities
Effective oral and written communication skills
Ability to read a tape measure down to 1/16 of an inch
Must be at least 21 years old and able to obtain a REAL I.D. or passport
Valid driver's license (required)
Preferred
EPA Certification (preferred)
Mechanical Journeyman or NATE Certification (preferred)
Benefits
Health insurance
Retirement savings plan
Paid time off
Professional development opportunities
Company
RAE Corporation
RAE Corporation is an industrial company that designs and manufactures heating, cooling, and refrigeration equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Crofford
Vice President - Accounting & Chief Financial Officer
Company data provided by crunchbase