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Club Med · 1 day ago

Operations Coordinator

Miami, FL

Internship

Onsite

Intern

Club Med is a hospitality company focused on providing exceptional guest experiences. The Resort Sales Operations Coordinator plays a key role in supporting the resorts’ commercial success by ensuring coordination between field and corporate teams and driving sales performance across various guest touchpoints.

LeisureTravel

Responsibilities

Monitor and analyze resort sales results across all outlets, ensuring objectives are met and exceeded

Identify growth opportunities and recommend action plans to optimize performance and profitability

Coordinate the implementation of promotional campaigns and local activations aligned with brand strategy

Ensure each revenue stream (spa, retail, excursions, upsells) contributes to the resort’s commercial success

Serve as the operational link between resort sales teams and corporate support functions (Marketing, Revenue, Finance, and Operations)

Guarantee consistency in pricing, offers, and commercial standards across all resorts

Support resort management teams during new openings, transitions, or seasonal launches

Ensure all sales and service procedures align with company policies and guest experience standards

Consolidate and interpret sales data to provide clear, actionable insights to leadership teams

Track and analyze key performance indicators (KPIs) such as average spend per guest, conversion rates, and product mix

Prepare performance dashboards and reports to support strategic decision-making

Accompany resort teams in developing a strong sales culture and guest-centric service

Facilitate communication between resorts to share best practices and success stories

Contribute to the professional development of on-site Sales, Spa, and Retail Managers

Identify new sales opportunities within the guest journey — cross-selling, local partnerships, or exclusive experiences

Work closely with marketing and product teams to design attractive, high-value offers

Propose operational improvements to enhance guest satisfaction and financial performance

Qualification

Sales performance analysisBusiness intelligence reportingCross-departmental coordinationExcel proficiencyFluent in EnglishFrenchAnalytical skillsOrganizational skillsInterpersonal skillsProblem-solving skillsAdaptability