NetApp · 1 day ago
Technical Support Engineer
Morrisville, NC
Full-time
Hybrid
Mid Level
$79K/yr - $118K/yr
3+ years expNetApp is a company focused on helping customers effectively use data to innovate and solve challenges. The Technical Support Engineer will provide technical support for diagnosing, troubleshooting, and repairing issues related to NetApp's storage systems and cloud products.
Cloud ComputingData ManagementData StorageInformation Technology
Responsibilities
Troubleshooting complex issues related to the BlueXP and Cloud Volumes OnTap product line, customer environments and associated cloud environments (Azure, Google Cloud Provider, and AWS) that could not be resolved by lower levels of support
Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via ActiveIQ Automated Case Generation
Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans
Collection and analysis of multi-platform logs to identify issues and determine root cause
Focus on addressing the root cause of the problem rather than the symptoms
Keen attention to detail, memory of patterns, and interest in problem solving
Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers
Escalate cases to Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
Publish new knowledge base articles to share information for reuse by customers and Technical Support Center personnel
Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications
Qualification
Required
Strong written and verbal communication skills in English
Experience in troubleshooting methodologies
Must have expertise in two or more of the following areas: NetApp Cluster-Mode Storage Solutions and related technologies
Data ONTAP operating system and NetApp High-Availability (HA) technology
NetApp Storage Management Software Suite
NetApp Data Protection Software and related backup technology
Performance issues relating to NetApp storage solutions
UNIX/Linux configuration, administration and technical support
Microsoft Windows environment configuration, system administration and technical support
NAS and/or SAN storage and surrounding infrastructure
The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
Server, and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix)
One or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)
Data tiering concepts
NVMe-oF
BMC & IPM
3 – 5 years of experience in UNIX, Storage administration or technical support
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Comprehensive medical, dental, wellness, and vision plans
Educational assistance
Legal services
Access to discounts
Financial savings programs
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10001+ employees
H1B Sponsorship
NetApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (166)
2023 (143)
2022 (250)
2021 (193)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
Sequoia Capital
2025-03-12Post Ipo Debt· $1.25B
1995-11-21IPO
1994-01-01Series Unknown
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase