DSHS ESA Customer Service Specialist 2 jobs in United States
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Washington State Department of Social and Health Services ยท 1 day ago

DSHS ESA Customer Service Specialist 2

positionLakewood, WA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

The Washington State Department of Social and Health Services (DSHS) is seeking a Customer Service Specialist 2 to join their team. In this role, you will serve customers by addressing inquiries and complaints, utilizing agency programs to deliver accurate information, and maintaining confidentiality while issuing benefits to clients.

GovernmentHealth CareSocial Assistance
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H1B Sponsor Likelynote

Responsibilities

Interact positively and respectfully with external and internal customers either by telephone, electronically or face to face to address their needs
Respond promptly to customer inquiries. Assess the circumstances and utilize agency programs such as Barcode, JP Morgan, E-Jas, Scheduler, Blue Slip, ACES Online, SharePoint, etc. to research and deliver accurate information
Issue EBT cards, bus passes, gift cards, and vouchers to customers who have been authorized for benefits and explain how to use them
Maintain accurate logs for negotiables
Interpret agency policy and procedures and resolve issues by applying knowledge of the laws, regulation
Provide guidance and general information services for all customers

Qualification

Customer serviceProblem resolutionAgency programs knowledgeQuick learnerTeam player

Required

An Associate degree
Two years of experience providing assistance to customers regarding inquiries, complaints, or problems
A Bachelor's degree; OR Equivalent experience providing assistance to customers regarding inquiries, complaints or problems
Ability to interact positively and respectfully with external and internal customers either by telephone, electronically or face to face
Ability to respond promptly to customer inquiries
Ability to assess circumstances and utilize agency programs to research and deliver accurate information
Ability to issue EBT cards, bus passes, gift cards, and vouchers to customers who have been authorized for benefits
Ability to maintain accurate logs for negotiables
Ability to interpret agency policy and procedures and resolve issues by applying knowledge of the laws, regulation
Ability to provide guidance and general information services for all customers
Commitment to fairness, access, and social justice

Preferred

Quick learner
Team player
Able to self-start projects and stay focused on priorities
Capable of working with all walks of life

Company

Washington State Department of Social and Health Services

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Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
dateFounded in 2001
location
Olympia, Washington, USA
people-size10001+ employees
web-link
https://www.dshs.wa.gov/

H1B Sponsorship

Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
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Charles Southerland
Chief Executive Officer
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Company data provided by crunchbase