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Cumberland Farms · 1 day ago

Senior Claims Manager

Westborough, MA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Cumberland Farms is a leading convenience retailer and a member of the EG America family of brands. The Senior Claims Manager will oversee the global property and casualty insurance claims function, ensuring compliance and strategic management of claims while collaborating with various departments.

E-CommerceFood and BeverageHospitalityRetail

Responsibilities

Management responsibility for global property and casualty (general liability, workers’ compensation, automobile liability and excess liability) claims, including complex claims

Ensure property and casualty claims are reported timely to insurers and in compliance with company policies and regulatory requirements

Consult with attorneys, insurance adjusters and insurance carriers on claims strategy

Develop recurring reports on claims trends for the executive leadership team

Develop and implement corporate claims policies and procedures for US and European operations

Manage third-party claims administrator(s), including implementing proper claims handing instructions and period audits

In accordance with Company approval authorities, settle claims and set (and monitor) claim reserves

Collaborate with human resources department on employee return-to-work strategies

Collaborate with safety department on loss control strategies

Perform other duties or special projects as assigned

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

Claims managementRisk managementInsurance knowledgeAnalytical skillsInternational claims experienceCertifications CCPCertifications AICCertifications CPCUCollaborationMicrosoft OfficeCommunication skillsInterpersonal skills

Required

Bachelor's degree in risk management & insurance, finance, accounting, criminal justice, or business administration

10-15 years of US casualty (general liability, workers compensation, auto liability and excess liability) claims management experience within a company (risk management department, insurance broker, insurance carrier or third-party claims administrator); some international claims management experience (Europe preferred) experience with large retention or self-insured insurance programs; familiarity with workers compensation statutes

Excellent oral and written communication skills

Strong analytical skills; critical thinking

Ability to build collaborative relationships with internal and external partners

Strong interpersonal skills

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Preferred

Bachelor's degree in risk management & insurance, finance, accounting, criminal justice, or business administration

Minimum experience plus environmental claims

Certified Claims Professional (CCP), Associate in Claims (AIC), CPCU (Chartered Property and Casualty Underwriter) or equivalent certification preferred