NEOGOV · 11 hours ago
Departmental Technician 7-E9 - Quality Assurance Unit
Lansing, MI
Full-time
Onsite
Entry, Mid Level
1+ years expNEOGOV is part of the State of Michigan, dedicated to creating an inclusive culture. The Departmental Technician in the Quality Assurance Unit will conduct evaluations, analyze customer interactions, prepare documentation, and contribute to training and process improvement efforts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
This position performs departmental technician assignments in support of the Quality Assurance (QA) and Training Unit within the Department of State Information Center (DSIC)
The employee conducts quality assurance evaluations, analyzes customer interactions for accuracy and compliance with established procedures, prepares documentation, and contributes to training and process improvement efforts
The position analyzes data, identifies trends, drafts reports, and prepares instructional and reference materials that support continuous quality improvement
Work is performed with increasing independence as the employee progresses through the technician levels
Qualification
Required
Education typically acquired through completion of high school
One year of experience performing administrative support activities equivalent to the 7-level in state service
One year of experience performing administrative support activities equivalent to the 8-level in state service
One year of experience as a technician or paraprofessional equivalent to the entry level in state service
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
One year of experience performing administrative support activities equivalent to the 9-level in state service
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement
Possession of a Bachelor's degree may be substituted for the experience requirement
Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted
You must apply for this vacancy through the NEOGOV system
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment
Criminal records will be checked
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase