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Omni Hotels & Resorts · 1 day ago

Host | Full-Time

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts is seeking a Full-Time Host for the beautiful new Barton Creek Resort & Spa. The role involves greeting and seating guests while providing extraordinary customer service in accordance with Omni standards.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working

Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards

Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest

Introduce and assign server to guests

Thank every guest upon departure, and invite them to return

Control heavy volume at Restaurant entrance

Section off any reservations and server section

Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests

Assist servers when needed

Answer phone and record reservations. Handle all call-in orders

Effectively communicate reservations to MOD and Chef

Maintain knowledge of the resort property

Inform the guests about daily and weekly specials

Tend to and anticipate guests’ needs

Restock silverware

Responsible for familiarization of the menu

Perform and complete shift checklist

Attend department meetings and other required company training

Perform any other duties as assigned by the restaurant manager

Qualification

Customer service experienceMICROS ExperienceTexas Food Handlers certificationTABC certificationMulti-taskingVerbal communicationWritten communication

Required

Must be able to multi task

Must be able to work flexible shift including nights, weekends, and holidays

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone

Must agree and adhere to compensation acknowledgment and tip reporting guidelines

Must have and maintain current Texas Food Handlers and TABC certifications