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Akima · 1 day ago

Systems Analyst (Active TS/SCI required)

Tampa, FL

Full-time

Onsite

Mid Level

Compass Point, an Akima company, is seeking a Systems Analyst to work in Tampa, FL. The role involves providing technical support to end-users and performing systems analysis to resolve recurring technical incidents and recommend remediation actions.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise

Will be required to provide VIP level support to USSOCOM executive level users and their staff

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows OS and MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone

Document, track, resolve, and report on problems and work orders using Remedy Action Request database system

Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically

Ability to install, maintain and troubleshoot server, network, system and application issues

Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems

Must have experience with Dameware, RDP and Terminal Services

Will be required to perform Incident Management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members

Perform advanced ITIL Incident Management duties including classification of major incidents, technical impact assessment, and the authority to recommend or initiate escalation paths based on analysis of system behavior or service degradation

Conduct systems analysis to identify root cause patterns, evaluate technical architectures involved in recurrent incidents, advise on configuration changes to reduce future occurrences and participate in the development of knowledge articles or technical standards

Exercise independent technical decision-making when selecting diagnostic methods, determining appropriate remediation avenues and advising technical teams on the most viable corrective actions for complex or multi-domain issues

Perform other duties as required

Qualification

DoD 8570 IAT Level IWindows OSMS Office applicationsActive DirectoryITIL Incident ManagementTroubleshootingSystems analysisProblem resolutionTechnical communicationTeam collaboration