Hired by Matrix, Inc · 1 day ago
Senior Collector
Fort Worth, TX
Contract
Onsite
Mid, Senior Level
$22/hr - $22/hr
1+ years expHired by Matrix, Inc is an international automotive company seeking a Senior Collector. The role involves managing customer accounts, collecting payments, and providing excellent customer service while resolving issues and complaints.
Human ResourcesMarketingStaffing Agency
Responsibilities
Make outbound and take inbound calls from Client Financial Services customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills
The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed
Offer feedback and recommendations on any process improvements or training material
Maintain corporate standards and compliance requirements
Qualification
Required
HS Diploma or GED required
Bachelor's Degree is preferred
1-2 years' experience in Customer Service and/or Collections environment preferred
Familiar with the automotive industry is a plus
Company
Hired by Matrix, Inc
Hired by Matrix is a staffing and recruiting company specializing in administrative, clerical, and marketing staffing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sharon Olzerowicz
President/CEO
Company data provided by crunchbase