NEOGOV · 1 week ago
Counselor II - 988 Call Center (Charleston)
Charleston County, SC
Full-time
Onsite
Mid Level
$45K/yr - $48K/yrNEOGOV is seeking a Counselor to join the Office of Mental Health dedicated to providing compassionate and accessible care to the community. The Counselor will respond to callers of the 988 Lifeline, assess concerns related to mental health, and provide appropriate resources and referrals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide a quality response in a culturally competent manner to callers of the 988 Lifeline
Identify concerns with mental illness, developmental disabilities, and/or substance use and refers to the appropriate resources
Utilize assessment information and community resources to provide information and/or linkage and referral to services
Knowledgeable of and accountable for documentation expectations
Demonstrate recognition of the importance of collaboration and teamwork within the Center and the community
Operate in an efficient and organized manner
Retain overall responsibility for meeting Quality Assurance standards
Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations
Qualification
Required
A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs
Have working knowledge of Mental Health legal principles and practices
Experience working, and/or education in the mental health field
Have good listening skills and the ability to screen, assess and consult with callers
Have working knowledge of basic health and welfare services provided by other agencies in the community
Be able to remain calm in crisis
Have good writing skills
Be able to multi-task
Be able to work after hours to fill in when staff are out. Position could be designed for after hours or weekends
Be able to travel for training purposes
Have a serviceable vehicle to use for business and will be reimbursed according to applicable state policies and procedures
Preferred
Experience in the crisis continuum of care a plus
Bilingual abilities in English and Spanish (or another language) are a plus
Benefits
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available
Retirement benefit choices
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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