Hotel Bennett · 1 day ago
Assistant Front Office Manager
Charleston, SC, US
Full-time
Onsite
Mid Level
3+ years expHotel Bennett is seeking an Assistant Front Office Manager to maintain the hotel's wellness and ensure guest satisfaction. The role involves overseeing the Front Office team, managing staff efficiency, and coordinating guest check-in and check-out processes.
Hospitality
No H1B
Responsibilities
Act as Manager on Duty in Front Office Manager’s absence overseeing Guest Services, Front Desk and PBX Team
Evaluates the staffing requirements and prepare work schedules weekly in accordance to hotel occupancy and in-house events
Ensure that sufficient staffing is present to meet the daily business demands
Assist in handling all disciplinary counseling as needed in accordance to Hotel Bennett policy
Give daily line-ups to each employee that communicates business demands
Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
Ensure staff’s knowledge of hotel services, features and amenities
Monitor and ensure that departments perform their job functions to the hotel’s expected level of service
Assist staff whenever necessary in performing all job functions
Responsible for proactively delivering the utmost level of service to guests and visitors
Follow and support Vision, Mission Statement and Core Values
Assist with the reservation process; welcoming guests and getting them checked into their rooms
Manage overall operations and appearance of the front desk and lobby of the hotel
Maintain discretion and security for the hotel and guests
Responsible for attending to the needs of guests, especially during check-in and check-out
Assist in conducting performance appraisals of staff
Comply with procedures and requirements established in the Front Office Training Manual
Assist in covering Overnight AFOM when necessary
Qualification
Required
At least one year of hotel management experience with demonstrated successful systems implementation and oversight
At least two years of front desk/office experience at a four or five star/diamond hotel
Ability to communicate clearly and effectively
Excellent written and spoken communication skills
Excellent organization habits
Effective and flexible conflict resolution skills
Positive and energetic attitude
Professional and cooperative demeanor
Ability to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressure
Must be a team player, working well with other departments and co-workers
Ability to work flexible hours
Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wants
Ability to motivate staff and maintain a cohesive team
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Employee is regularly required to stand throughout shift
Employee must be able to lift and move up to 25 pounds
Must possess the ability to remain calm in a stressful and/or hurried environment
Preferred
College degree preferred
Company
Hotel Bennett
Hotel Bennett, the South's grandest new hotel, overlooks Charleston's iconic and historic Marion Square.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase