Medline · 1 week ago
Manager Product Complaints
Mundelein, Illinois
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $152K/yrMedline Industries, LP is a growing worldwide organization that is seeking a Manager Product Complaints to oversee complaint personnel and the product complaint investigation process. This role involves driving complaint-related business decisions, ensuring regulatory compliance, and fostering team development to achieve operational excellence.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team’s processes and output effectively supports business needs
Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
Support internal and external audits related to complaint management and compliance
Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
Allocate resources, manage schedules, and ensure compliance goals are met
Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews
Qualification
Required
Oversee investigation quality, ensuring adherence to Medline's standards and regulatory requirements
Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team's processes and output effectively supports business needs
Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
Support internal and external audits related to complaint management and compliance
Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
Allocate resources, manage schedules, and ensure compliance goals are met
Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
Founded in 1966
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
Packaging-Gateway.com
2026-01-16
2026-01-13
Company data provided by crunchbase