ServiceNow · 13 hours ago
Sales Enablement Program Manager, Sales Systems and Tools Enablement
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expServiceNow, a global market leader in AI-enhanced technology, is seeking a highly collaborative Program Manager for Sales Systems Enablement. This role focuses on supporting the design, delivery, and sustainment of enablement experiences across the sales technology ecosystem, ensuring sales teams are equipped to maximize their tech stack and improve productivity.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support planning and execution for Quote to Cash, CRM, and other sales system launches or enhancement cycles
Coordinate with DT, Ops, and Change Management team to understand system changes, timelines, and business context
Define the learning approach for each launch by identifying audience needs, selecting appropriate modalities, and outlining a clear path for field readiness
Design scalable live learning experiences, including VILT, leveraging AI tools where appropriate to streamline delivery and enhance engagement during system launches
Build or update enablement materials such as instruction manuals, job aids, demos, and playbooks to ensure sellers understand what’s changing and how to use new capabilities
Partner with regional sales teams, assessing business sustainment needs and identifying emerging training gaps or friction points across the seller workflow
Design and facilitate live learning experiences, including VILT, ensuring sellers receive clear, engaging, and effective instruction tied to evolving tools and processes
Maintain ongoing pulse checks with Operations and the OCM lead to identify field challenges and propose enablement solutions
Deliver targeted training or refresh content to support new hires, evolving processes, or newly introduced sales tools
Own the ongoing quality, accuracy, and usability of sales tools content
Refresh and retire content as systems evolve; ensure information is intuitive, current, and discoverable
Apply AI-assisted approaches to streamline content creation, QA, tagging, and delivery to meet learners where they are
Partner across DT, Ops, OCM, and GLD to ensure alignment between technical delivery, business requirements, enablement needs, and the broader GTM plan
Translate complex technical input into simple, actionable enablement resources for sales audiences
Coordinate dependencies across multiple workstreams with strong communication, tracking, and stakeholder management
Leverage AI tools to streamline content creation, quality review, tagging, and knowledge organization
Use AI to enhance learning design, including generating examples, scenarios, and variations of training content that meet sellers where they are
Apply AI-driven insights to refine enablement materials and identify opportunities to improve clarity, engagement, and discoverability
Explore new AI capabilities and recommend lightweight applications that improve scale, speed, or learner experience across enablement workflows
Qualification
Required
3–5 years of experience in sales enablement, sales operations, program management, or related fields
Strong coordination and organizational skills with the ability to manage multiple workstreams simultaneously
Experience supporting sales systems or tool launches, preferably in a sales or revenue operations environment
Ability to translate business or technical requirements into clear, user-friendly training materials
Strong collaboration and stakeholder management skills across cross-functional teams
Demonstrated ability to work in ambiguity and proactively identify solutions or next steps
Strong writing and content-development skills (job aids, guides, playbooks, demos, etc.)
Curiosity and willingness to leverage AI tools to improve efficiency, content generation, or learner experience
Comfort facilitating live training sessions, particularly Virtual Instructor-Led Training (VILT), and engaging diverse learner groups
Preferred
Familiarity with CRM, CPQ, or other sales productivity systems
Experience supporting enablement efforts for large field or customer-facing organizations
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase