Apply on Employer Site

Emory Healthcare · 1 day ago

Manager, IAM (Provider Provisioning)

Atlanta, GA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

Emory Healthcare is a leading healthcare provider that values professional growth and offers a supportive environment. The Manager of Identity and Access Management for Provider Provisioning oversees IAM service delivery, incident response, access governance, and employee management, ensuring secure and compliant identity operations across the enterprise.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Set IAM service delivery objectives aligned with business requirements and available resources

Communicate objectives to the IAM team and lead process planning and design to meet those objectives

Coordinate resources to sustain Service Level Agreements (SLAs) and maintain 24/7 on-call support for provisioning requirements that impact patient care

Identify application entitlements with Segregation of Duty (SoD) implications and develop provisioning protocols that mitigate risk

Identify applications and sensitive data requiring elevated provisioning care and ensure risk-minimized provisioning practices

Ensure timely and complete termination processing in adherence to security and compliance requirements

Lead Root Cause Analysis (RCA) for IAM service shortfalls; develop corrective actions and support cross-functional issue resolution

Serve as the escalation point for customer frustrations and issues with elevated business or patient care impact

Ensure customer issues are fully resolved even when originating outside the IAM team

Participate in planning and coordination for enterprise initiatives involving identity or access changes, including reorganizations, acquisitions, divestitures, and RIFs

Maintain tools and processes that support efficient mass identity updates and bulk provisioning/deprovisioning

Support IAM components of system changes, mergers, or process transitions

Maintain team engagement scores that meet or exceed organizational averages through transparent communication and inclusive decision-making

Provide coaching, feedback, and objective performance evaluations; document performance matters in accordance with policy

Oversee employee training development and ensure staff are equipped with current IAM skills and processes

Maintain a strong partnership with Internal Audit as a primary driver of continuous improvement

Provide required operational data and documentation to Internal Audit and support routine audits

Incorporate audit findings into process or technology improvements and maintain clearly documented policies and procedures

Collaborate with leadership on budget projections and manage IAM operations within allocated budgets

Provide succinct and accurate service, operational, and personnel updates to leadership

Recommend operational or service management improvements to enhance IAM efficiency and effectiveness

Perform other duties as assigned

Qualification

IAM operationsIdentity governance platformsCloud IAM servicesSegregation of Duty (SoD)Root Cause Analysis (RCA)Audit complianceProcess automationAnalytical skillsPerformance managementCommunicationProblem-solving skillsTeam management

Required

Bachelor's degree in Information Technology or a related field, OR 10 years of progressive Information Technology experience

Two years of supervisory experience

Experience with identity governance platforms and cloud IAM services (e.g., AWS IAM, Azure AD)

Knowledge of IAM operations, provisioning workflows, and access governance principles

Ability to lead teams, manage performance, and drive engagement

Understanding of Segregation of Duty (SoD) risk, identity lifecycle management, and deprovisioning controls

Experience conducting RCA, managing escalations, and supporting cross-functional issue resolution

Ability to develop and maintain IAM processes, documentation, and audit compliance

Strong communication, analytical, and problem-solving skills

Ability to manage multiple priorities and maintain service levels in a high-impact environment

Familiarity with cloud IAM tools and identity governance platforms

Preferred

Epic Security Certification; CISSP; CISM; CRISC; ITIL v3 or higher Knowledge

Epic Provider Badge

Mastery of the Schedulable Epic Resources (SER) master file

Expertise in Epic EMP Provisioning

Ability to manage execution during large-scale implementations or 'Go-Live' transitions

A strong understanding of Epic's security infrastructure, including managing security workgroups and application-level settings

Strong analytical skills to troubleshoot critical access issues during peak clinical activity

The ability to translate complex technical concepts for C-level executives and clinical staff to ensure system-wide adoption

Experience with audit engagement, compliance programs, and IAM tool optimization

Knowledge of IAM process automation and enterprise-scale identity transitions

Experience leading IAM improvements or maturity model progression

Benefits

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, and leadership programs

Company

Emory Healthcare

Glassdoor3.6

Emory Healthcare is the largest healthcare system in the state of Georgia., United States.

Founded in 1953

Atlanta, Georgia, USA

10001+ employees

http://www.emoryhealthcare.org/

H1B Sponsorship

Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (68)

2023 (30)

2022 (25)

2021 (12)

2020 (7)