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GCI · 1 day ago

Supv, Network & Systems Delivery

Anchorage, AK

Full-time

Onsite

Senior Level

6+ years exp

GCI is a telecommunications company seeking a Supervisor for Network & Systems Delivery to provide leadership and supervision of engineers. The role involves overseeing engineering projects, ensuring network infrastructure integrity, and managing personnel performance while fostering a collaborative and accountable team environment.

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Responsibilities

Fully own the mission, goals, operations, and results of the team and areas of responsibility

Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:

Establishing the vision and tone for the department, consistent with company culture and mission

Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately

Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential

Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner

Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support

Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization

Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology

Provides detailed reports on network operational status, and milestones related to project completion

Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects

Capable of remote site support for off-site personnel and customers

Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices

Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians

Manage and oversee Team of technology professionals: Set the tone, develop, and implement a training plan to address the technical requirements of the team members. Develop organizational and individual goals and implement an action plan to achieve them

Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and/or approves promotions, demotions, transfers, or disciplinary actions up to and including termination

Responsible for leading, developing, and managing the performance of those reporting to this position; establishes and communicates clear performance expectations; and makes recommendations for salary increases

Qualification

Network infrastructureTechnical leadershipProject managementNetwork monitoring toolsFirewall configurationTelecommunications experienceCCNA certificationMentoringCollaborationCommunicationCustomer focus

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Bachelor's degree in network environment, network development, information technology, project management within a telecommunications environment or related field

Minimum of six (6) years in a customer service environment

Including (1) year in a leadership role