American Airlines · 23 hours ago
Analyst/Sr Analyst, Service Systems Engineering
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company that offers travel opportunities and career advancement. In this role, you will optimize service and inflight processes to enhance customer experiences while utilizing your analytical skills to drive business results.
AerospaceAutomotiveTransportationTravel
Responsibilities
Utilize Engineering and/or Scientific methods to optimize service and inflight processes
Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery
Conduct statistical and root cause analysis to identify areas for improvement
Identify, track, analyze, and optimize areas for improvement in inflight processes
Inspect, implement, and enforce quality standards
Develop strategies to monitor and improve product or service quality
Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement
Qualification
Required
Bachelor's degree in Industrial Engineering, Process Optimization, or a related field
3+ years of experience in Industrial Engineering, process optimization, or a related field
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Strong attention to detail and ability to maintain high levels of accuracy and quality
Ability to work in a fast-paced environment and adapt to changing priorities
Strong business acumen and understanding of the airline industry
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience with data analysis and statistical software, such as R or Python
Preferred
Master's degree in Industrial Engineering, Process Optimization, or a related field
5+ years of experience in Industrial Engineering, process optimization, or a related field
Experience in the airline industry or a related field
Certification in Lean, Six Sigma, or a related methodology
Certification in Lean, Six Sigma, or a related methodology (preferred)
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
The Philadelphia Inquirer
2026-01-09
Nassau Guardian
2026-01-09
2026-01-09
Company data provided by crunchbase