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TransMedics, Inc. · 1 day ago

Clinical Specialist - Organ Care System (OCS) Phoenix, AZ

Scottsdale, AZ

Full-time

Onsite

Entry, Mid Level

$112K/yr - $140K/yr

2+ years exp

TransMedics, Inc. is a commercial-stage medical technology company focused on transforming organ transplant therapy. The Clinical Specialist for the Organ Care System (OCS) will support organ retrieval and transport operations, ensuring effective utilization of donor organs while participating in training and operational tasks.

Health CareMedicalMedical DeviceService IndustryWellness

Responsibilities

Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA

Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies

Assume on call 24x7 responsibility for 15 days a month (including holidays/weekends); includes travel to clinical sites within and outside of home regions to perform OCS support as described above

When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to:

Managing inventory & shipments on a weekly basis, Assist with Lab trainings

Participate in R&D activities in lab

Assist with establishing launch points, and participate in medical and scientific conferences and meetings (inside or outside the US)

Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases

Regularly communicate OCS utilization activities and users’ feedback

Annual recertification on all organ platforms

Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS

Provide customer support as needed (e.g. hospital in-services & refresher training)

Perform other TransMedics tasks and duties as required

Qualification

ICU experienceECMO experienceTransplant experienceMicrosoft Office SuiteCustomer interaction skillsProblem-solving skillsInterpersonal skillsOrganizational skillsWork under pressureFlexibility