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First Mutual Holding Co. · 16 hours ago

Universal Banker 2

Cincinnati, Ohio

Full-time

Onsite

Entry, Mid Level

2+ years exp

First Mutual Holding Co. is seeking a Universal Banker 2 to provide day-to-day direction to other Universal Bankers and ensure exceptional customer service within the retail branches. The role includes processing transactions, handling account maintenance, and facilitating team meetings while adhering to banking regulations.

Banking

Responsibilities

Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary

Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures

Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions

Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products

Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification

Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system

Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy

May float to other bank branches as needed

Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations

Other Duties as assigned

Qualification

Banking experienceCash handlingBanking laws knowledgeMS Office proficiencyNotary PublicCoachingService OrientationActive ListeningCommunicationConflict Resolution