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The Hartford · 1 month ago

Customer Service Relationship Specialist- Remote

United States

Full-time

Remote

New Grad, Entry Level

$43K/yr - $64K/yr

The Hartford is an insurance company dedicated to making a difference and providing opportunities for career growth. As a Customer Service Relationship Specialist, you will assist existing policyholders and agents with inquiries about insurance, ensuring a seamless experience through effective communication and problem-solving skills.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Promote digital self service capabilities

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Assisting customers over the phone

Must have the ability to learn insurance product and processes in training environment

Required to commit to the training and work schedule

Have a dedicated workspace free from distractions during work and training hours

Qualification

Customer service experienceProblem solving skillsCommunication skillsBilingual SpanishAdaptabilityAttention to detail

Required

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field

Ability to work in a fast-paced complex environment while navigating multiple programs

Problem solving and critical thinking skills with strong attention to detail

Excellent communication skills with ability to empathize with customers and colleagues

Adaptability

High School Diploma or equivalent experience required

INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required