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Presidio · 1 day ago

Training Specialist, Business Process Operations (East Coast)

United States

Full-time

Remote

Senior Level

5+ years exp

Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. They are seeking a full-time Training Specialist to support the Business Process Operations team by designing, coordinating, delivering, and maintaining effective training programs that align with company objectives and regulatory requirements.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Own and maintain departmental training processes, procedures, and documentation, including Corrective and Preventive Action (CAPA)–related training

Coordinate onboarding and ongoing training for new hires and existing employees within multi-departmental trainings

Develop, maintain, and manage the department’s internal training schedule and curriculum

Prepare, deliver, and support training sessions to ensure understanding and adherence to company and departmental objectives

Track training completion, effectiveness, and outcomes; maintain accurate training records and compliance documentation

Prepare and distribute training metrics, dashboards, and reports aligned with company and departmental quality goals

Partner with department leaders and managers to define employee training objectives and ensure timely completion

Conduct internal audits, assessments, and gap analyses through documentation review and manager/employee interviews

Identify training gaps and recommend improvements based on feedback, performance data, and audit results

Partner with department managers to address overdue, stale, or incomplete training activities

Support the implementation and adoption of new training initiatives, processes, and tools

Coordinate external training opportunities as needed, including vendor-led or third-party training

Stay current on training best practices, tools, and methodologies to improve training effectiveness continuously

Qualification

Training curriculum developmentInternal AuditingRisk ManagementSalesforceServiceNowPower BIQlikViewAnalytical SkillsTask ManagementTeam OrientationProblem-Solving SkillsOrganizational SkillsWritten CommunicationOral Communication