Kforce Inc ยท 11 hours ago
Technical Services Analyst
Cornelius, NC
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expKforce Inc is partnering with a client to find a detail-oriented and technically driven Technical Services Analyst to join their team. The role involves maintaining system reliability, optimizing processes, and providing technical support across various platforms, ensuring operational efficiency and a positive experience for internal employees and customers.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Provide technical support for in-house systems and core business platforms
Serve as the primary technical contact for operational platforms, including Mindbody and the client's proprietary application
Perform advanced troubleshooting, configuration, and process improvements across systems
Act as a liaison between internal teams and external vendors to drive system enhancements
Troubleshoot and resolve system issues for franchise partners and members
Serve as an escalation point for complex technical issues and cases
Maintain and enhance system documentation, processes, and standard operating procedures
Support technology projects and new system implementations from planning through rollout
Assist with cross-platform support, including retail and nutrition systems
Respond to and resolve inbound B2B and B2C support tickets related to systems and orders
Escalate Tier Three issues to appropriate subject matter experts or vendors when needed
Identify recurring issues and recommend scalable, system-level solutions
Contribute to internal knowledge bases, technical documentation, and SOPs
Partner with HQ stakeholders to scope, test, and deploy technology solutions impacting franchise operations
Provide user feedback and help ensure field readiness for new technology deployments
Qualification
Required
2-4 years of experience in technical support, systems analysis, or a related role
Proven experience managing or supporting platforms such as CRMs, POS systems, or enterprise SaaS tools
Strong analytical and problem-solving skills with the ability to break down complex issues into actionable steps
Excellent written and verbal communication skills; capable of translating technical concepts into clear, business friendly language
Familiarity with ITIL concepts and experience working on a structured service desk environment
Highly collaborative with the ability to work cross-functionally across business and technical teams
Detail oriented, process driven, and focused on delivering high quality, scalable solutions
A passion for empowering others through technology and process improvement
Preferred
Bachelor's degree preferred
Experience using Zendesk or similar ticketing platform
Experience with Mindbody software
Experience with analytics or reporting tools such as DOMO
Knowledge of the fitness industry or franchise systems is a plus
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase