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City of Grants Pass, Oregon · 4 days ago

Police Records Specialist (Customer Service/Data Entry/Call Taking)

Grants Pass, OR

Full-time

Onsite

Entry Level

$9,000/mo - $15,000/mo

1+ years exp

The City of Grants Pass is seeking a dynamic customer service individual to join the records division of their Police Department. This position provides administrative support and non-emergency call taking, focusing on customer service and records management.

GovernmentInfrastructureLocal

Responsibilities

Provide administrative/clerical support to the Police Department and non-emergency call taking for citizens

Responsible for non-emergency police support services including administration of records and customer service

Duties include public counter and telephone customer service, data entry, review and maintenance of records, electronically routing and filing records and reports, records checks, processing warrants and sealed records, and other general office support activities

Qualification

Data entryCustomer serviceConfidentialityOrganization skillsAdaptabilityMulti-taskingBasic computer skillsDiscretion

Required

Strong multi-tasking abilities with exceptional organization skills

Excellent customer service skills

Commitment to maintain confidentiality

Ability to adapt to changing laws and regulations

Proficient in data entry and basic computer skills

Ability to handle sensitive and confidential information discreetly

A High School Diploma or GED, and one year of general office experience are required; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description

Law Enforcement Data System Certificate within thirty days of appointment to the position

Typing Certificate – 40 words per minute with a minimum 95% accuracy must be attached to application