Brillio ยท 1 day ago
IVR & Cyara Automation Tester - R01558506
United States
Full-time
Remote
Senior Level
5+ years expBrillio is seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
AnalyticsArtificial Intelligence (AI)Big DataCloud ComputingConsultingEnterprise ApplicationsMachine LearningMobile
Responsibilities
Test Automation & Execution
Design and maintain automated test scripts for Amazon Connect call flows
Use Cyara to simulate real-world voice interactions and stress-test IVR components
Validate performance and functionality of contact center solutions
Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations
Test Management & Reporting
Develop and manage test cases, plans, and suites using QTest
Track defects, analyze test results, and report quality metrics
Collaborate with QA and development teams to resolve issues and improve testing processes
Collaboration & Continuous Improvement
Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline
Participate in agile ceremonies and contribute to refining testing strategies
Stay updated on testing trends and best practices
Documentation & Compliance
Ensure all test documentation is complete and adheres to industry standards
Contribute to technical documentation and internal training materials
Qualification
Required
5+ years of experience in software testing with a focus on automation
Hands-on experience with Amazon Connect and IVR testing
Proven expertise in Cyara for automated contact center testing
Experience with QTest for test case and defect management
Proficiency in scripting languages like Python, Java, or JavaScript
Familiarity with API testing and CI/CD integration
Strong analytical and communication skills
Preferred
Experience with additional automation tools and frameworks
Knowledge of broader AWS services
Certifications in software testing or QA
Company
Brillio
Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.
5001-10000 employees
H1B Sponsorship
Brillio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (258)
2024 (240)
2023 (281)
2022 (314)
2021 (196)
2020 (406)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Orogen Group
2023-09-05Private Equity
2019-01-14Acquired
Leadership Team
Raj Mamodia
Chairman, Founder & CEO
Santosh Padmanabhan
Architect
Recent News
Financial Express
2025-03-21
Canada NewsWire
2025-03-12
Company data provided by crunchbase