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American Equipment · 1 day ago

Service Manager - Industrial Cranes

Six Mile, South Carolina

Full-time

Onsite

Senior Level

$150K/yr - $175K/yr

5+ years exp

American Equipment Holdings is a leading organization in overhead crane and hoist solutions, serving a vast customer base nationwide. The Service Manager will oversee branch operations, ensuring quality customer service and achievement of sales goals while managing staff and resources effectively.

ConstructionIndustrialMachinery Manufacturing

No H1B

Responsibilities

Oversees and participates in the recruitment, hiring, and training of technicians

Oversees schedules and assignments for the branch

Oversees branch service sales and profitability

Conducts performance evaluations that are timely and constructive

Handles discipline and termination of employees as needed and in accordance with company policy

Sells profitable crane services for inspections, maintenance, installation, repairs, modifications, and upgrades to meet customer needs

Oversees servicing of equipment, ensuring production, performance, and quality standards are consistently met

Reviews jobs to ensure safety, quality, financial, and delivery goals and standards are met

Ensures a healthy and safe working environment, and compliance with federal and state regulations

Works with Regional Manager to develop operating budget and manages P&L for the branch

Delivers reports to executive team members as requested

Supervises equipment purchase and maintenance

Performs other related duties as assigned

Collaborates with corporate office to set performance standards. Standards may be based on financial and operational goals and required compliance

Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives

Identifies training needs and opportunities; develops and implements a plan for meeting those needs

Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff

Performs other related duties as assigned

Qualification

SalesCustomer ServiceLeadershipManagement ExperienceMicrosoft Office SuiteTask PrioritizationCommunication SkillsOrganizational SkillsAttention to DetailInterpersonal Skills