Jacksonville University · 2 weeks ago
Financial Aid Counselor
Jacksonville, FL, US
Full-time
Onsite
Entry, Mid Level
2+ years expJacksonville University is seeking a Financial Aid Counselor to support students with financial aid processes. The role involves counseling students and parents, overseeing financial aid programs, and ensuring compliance with federal regulations.
AlumniEducationHigher EducationUniversities
Responsibilities
Counsel students and parents throughout the recruitment, application, and enrollment process to include verification, PJ, loan origination, etc. for assigned group
Exhibit and model exemplary customer service skills, emails, texts, phone calls, in person visits
Apply technological skills to use financial aid systems including Colleague, Etrieve document imaging, SoftDocs, COD, Zoom, etc
Perform of exit interview counseling and federal regulations for communication to students upon withdrawal and R2T4
Utilize MS Excel to create reports
Review weekly potential refund lists
Coordinate continual policy and procedure updates and implementation of new processes
Collaborate with numerous internal and external constituents; attend meetings on behalf of the FA office and present at various recruitment and educational events
Participate in training opportunities
Represent the office on various departmental and university committees as needed
Assist with special projects and miscellaneous tasks as needed
Performs other related duties as assigned by supervisor
Qualification
Required
Technical knowledge necessary to facilitate financial aid processes
Knowledge of financial aid best practices
Excellent written and verbal communication skills
Strong interpersonal skills
Strong initiative with the ability to manage multiple competing priorities
Student-focused and strong commitment to superior customer service
Proficiency in computers and software including Microsoft Office suite
Bachelor's degree from an accredited institution
Two or more years in financial assistance demonstrating initiative and professionalism
A working knowledge of federal financial aid regulations is required
An understanding of financial aid leveraging, extensive use and knowledge of technology, and attention to detail are essential
Must be able to lift and carry equipment and supplies weighing up to 20 pounds
Must be able to bend, stoop, and reach
Manual dexterity to efficiently operate a computer keyboard and other business machines
Adequate hearing to communicate effectively in person and by phone
Preferred
Experience within a private, liberal arts university
Knowledge of Florida State Scholarship programs
Company
Jacksonville University
Jacksonville University is a private university offering degrees in various disciplines.
201-500 employees
H1B Sponsorship
Jacksonville University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (3)
2021 (2)
2020 (9)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Florida Blue Foundation
2023-10-13Grant
Leadership Team
Randal Freebourn
Senior Vice President of Financial and Facilities Management / Chief Financial Officer
Dominic Veneto
Chief Information Officer
Recent News
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