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NEOGOV · 1 day ago

Coordinator, Reception & Registration

Taylorsville Campus, UT

Full-time

Onsite

Entry Level

$46K/yr - $46K/yr

2+ years exp

Salt Lake Community College is Utah’s largest open-access college, seeking a Coordinator for Reception & Registration. This role serves as the primary point of contact for the Office of the Registrar, providing customer service and administrative support related to admissions, registration, and student records, while supervising part-time staff.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Train, supervise, and provide leadership for part-time staff to ensure consistent service quality

Monitor compliance with office policies and procedures and address staff performance concerns as needed

Foster a collaborative and supportive work environment that encourages professional growth and team cohesion

Schedule and delegate tasks effectively to ensure adequate coverage and operational efficiency

Serve as the first point of contact for in-person, phone, and email inquiries for students, staff or faculty

Provide guidance on college policies, procedures, and resources, including course enrollment, graduation requirements, and student appeals

Assist students with registration, transcript requests, transfer evaluation, registration, admissions, student records, and related services

Process student records and transactions, including enrollment verifications, transcripts, guest student registrations and other registration-related tasks

Maintain and update filing systems (electronic and paper), forms, inventory, mailing and databases

Research, resolve, and articulate complex student scenarios with professionalism and discretion

Research and review information on student database (i.e., Banner, Etrieve etc.)

Perform opening and closing procedures, including securing office facilities

Maintain the general cleanliness and organization of the front desk area

Build collaborative relationships with other college departments and external organizations

Represent the Office of the Registrar on college committees and at state or regional events

Participate in ongoing professional development and mandatory training

Support special projects

Other duties as assigned

Qualification

Student information systemsMicrosoft Office 365FERPA knowledgeRegistration tools familiarityCustomer serviceSupervisionCommunication skillsTime management

Required

Applicants must be authorized to work in the United States

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment

New employees must provide a valid Utah residential address within 30 days of their start date

Bachelor's degree OR an Associate's degree with at least 2 years of experience to meet the equivalent combination requirement

Trade off 1:1 in experience/education requirement

Part time related work experience may be considered on a prorated basis

Knowledge of standard ORAR policies and procedures; including FERPA and GRAMA

Knowledge of standard college policies and procedures, and computerized information systems including Banner and Etrieve

Proficiency in Microsoft Office 365, email, fax, phone, and scan

Active listening, reading comprehension, speaking, social perceptiveness, critical thinking, and time management skills

Ability to identify, research, resolve, and articulate information

Ability to compose memos, forms, and written correspondence

Ability to organize, multitask, manage priorities and workflow efficiently and productively

Ability to work effectively under pressure in a high volume, fast-paced office

Ability to exercise positive communication skills and mediation

Ability to develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts

Ability to work with confidential material and sensitive matters with integrity, diplomacy and discretion

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities