Apply on Employer Site

NEOGOV · 11 hours ago

Project Access Program Coordinator

Nashville, TN

Full-time

Onsite

Entry, Mid Level

$63K/yr - $63K/yr

2+ years exp

NEOGOV is part of the Metropolitan Government of Nashville & Davidson County, seeking a Program Coordinator for the Population Health Bureau Health Access Division. The role involves assisting uninsured residents with health care services and insurance enrollment, while coordinating outreach and education efforts within the community.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Using a high degree of subject matter expertise, excellent customer service skills and knowledge of current enrollment requirements during face-to-face encounters, assists residents to complete enrollment in an available insurance plan: Prenatal Presumptive for pregnant women and the ACA Marketplace (during staff shortages); Maintains all required certifications and applicable trainings for Health Access Division operations including but not limited to Center for Medicaid and Medicare Services (CMS), TennCare and Tennessee Eligibility Determination System, Patient Tracking Billing Management Information System (PTBMIS) and Patagonia Electronic Health Record; Completes data entry and maintains accurate customer records in accordance with Health Access Division policies and protocols

Assists with eligible uninsurable residents’ navigation of Project Access Nashville resources, including Project Access Specialty Care as well as Safety Net resources; uses problem-solving and systems thinking skills to support resident connection to a medical home; provides education to and referrals for residents on local community, faith-based, and Federally Qualified Health Centers (FQHC) resources

Serves as the Health Access Division lead coordinator for outreach and education events; promotes Health Access services in community settings and partners with internal and external work units/agencies at least quarterly to raise awareness of insurance and healthcare resources

Collects data on Health Access Division-related performance metrics; identifies service delivery gaps and recommends solutions to enhance program effectiveness; prepares quarterly and annual performance reports as well as ad hoc reports as requested

Performs other duties as assigned, consistent with position classification, even if not related to job title; may support program coordinator team and oversee health access initiatives, ensuring alignment with organizational goals and compliance with state and federal regulations

Qualification

Public HealthHealth EducationData EntryCustomer ServiceCommunity EngagementSystems ThinkingOutreach CoordinationProblem-Solving

Required

Bachelor's degree from an accredited college or university in Public Health, Health Education, Community Health, or a related field

Two (2) years of progressively responsible full-time paid employment in a related field

Preferred

Must be available to work occasional weekend and evening hours to support outreach and community engagement activities as well as ACA Marketplace open enrollment (November 1 – January 31st annually) and special enrollment periods, interfacing with residents throughout Davidson County

Must demonstrate data entry accuracy with minimal key stroke errors