Relay · 10 hours ago
Technical Support Specialist I
Raleigh, NC
Full-time
Hybrid
Entry Level
2+ years expRelay is a cloud-based technology platform that helps frontline teams improve communications and productivity. They are seeking a Technical Support Specialist I to provide critical support via phone, email, and video while collaborating with internal teams to ensure customer satisfaction and product value.
Communication HardwareGPSProductivity ToolsSoftware
No H1B
Responsibilities
Mastering the Stack: Providing high-touch support across multiple channels while keeping our CRM and ticketing systems meticulously documented
Strategic Collaboration: Acting as a bridge between the customer and our internal Product and Engineering squads to solve the "unsolvable."
Continuous Growth: Staying ahead of the curve on new product developments and technical advancements to serve as a subject matter expert
Driving Satisfaction: Prioritizing customer education and experience to ensure every interaction adds long-term value
Operational Support Needs: Work a support on-call rotation every two months and travel to domestic customers as needed (Less than 5% domestic travel)
Qualification
Required
2+ years experience in customer service and/or technical support within a transferable industry
Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
Familiarity with technology and a curiosity to dig in and problem solve problems without being handed the solution
A valid driver's license and ability to travel locally to support customers needs in person
Preferred
Excellent communication skills (written and verbal) with the ability to explain technical information clearly and concisely to a variety of audiences
Positive attitude, career-oriented, self-motivated, willingness to work in an ever-changing environment
The ability to receive and apply constructive feedback to continuously improve your performance
Associates degree in a technology related field or equivalent work experience
Benefits
100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
Generous Paid Time Off
401(K) Savings Plan + Company Match
Baby Cash Reward + Paid Parental Leave
Wellness Perks, including access to a world-class onsite fitness center
Free Snacks and Fun Times
Latest tech, standing desks, and all the accessories and software you need to succeed in your role
Company
Relay
Relay is a cloud based communication platform that offers team communications, operational insights, and workers safety for the leaders.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$48MKey Investors
G2 Venture Partners
2024-06-10Series B· $35M
2023-04-26Series A· $13M
Leadership Team
David Morken
Co-Founder, Chairman
Sai R.
CTO, Relay
Recent News
BusinessCloud
2025-12-24
2025-11-22
Company data provided by crunchbase