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Reverus · 4 days ago

Sales Support Specialist

Clifton Park, NY

Full-time

Onsite

Entry, Mid Level

$48K/yr - $60K/yr

2+ years exp

Reverus is seeking a Sales Support Specialist who will be responsible for managing inbound sales inquiries and handling manufacturer renewals, primarily for Microsoft. This role requires efficient communication and collaboration with clients and internal teams to ensure accurate and timely responses while supporting sales workflows.

ComplianceCyber SecurityNetwork Security

Responsibilities

Respond efficiently to inbound sales chats, web form submissions, and calls to the generic sales line

Build quotes for hardware and peripherals requested via service desk (PCs, laptops, accessories)

Proactively manage, forecast, and process manufacturer renewals—especially Microsoft subscriptions/support agreements—ensuring timely engagement and completion

Track renewal pipeline, communicate renewal opportunities, identify at-risk accounts, and prevent churn

Collaborate with technical and service desk teams to ensure seamless delivery and quoting accuracy

Maintain detailed records and reporting in CRM tools (HubSpot / AutoTask and Quoter)

Identify upsell/cross-sell opportunities during customer interactions and escalate for follow-up as needed

Ensure customer satisfaction and serve as the trusted point of contact for account-related support and value realization

Qualification

CRM proficiencyMicrosoft subscriptionsAccount managementNegotiation skillsRelevant certificationsCommunication skillsOrganizational skillsSelf-motivatedCross-functional collaboration