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Chase · 12 hours ago

Product Operations Manager, Vice President

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Product Operations Manager within the Consumer Banking Deposits team, you will be responsible for implementing connectivity strategies, ensuring compliance with regulatory standards, and driving business readiness for product launches and enhancements.

BankingFinancial Services

Responsibilities

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations meet regulatory standards and internal policies

Lead business readiness activities for new product launches and enhancements, including process design, training, and stakeholder engagement to drive successful implementation across consumer banking

Oversee daily product portfolio operations, resolve operational issues, and optimize workflows to deliver consistent, high-quality customer experiences

Mitigate operational risks by implementing effective controls and supporting ongoing compliance monitoring to protect the integrity of the Deposits 2.0 portfolio

Qualification

Program managementOperational effectivenessConsumer banking operationsProduct managementPortfolio managementAgile methodologiesAnalytical skillsStakeholder managementProblem-solving skillsInterpersonal skillsNegotiation skillsPresentation skills

Required

5+ years of experience or equivalent expertise in program management or performance optimization

Proven ability to manage and implement operational effectiveness initiatives

Proven ability to operate within the product development life cycle and agile methodologies

Demonstrate expertise in consumer banking operations, product management, or portfolio management, with a deep understanding of deposit products and regulatory requirements

Collaborate effectively with cross-functional teams, including Legal, Risk, and Compliance, to drive business objectives and ensure operational alignment

Apply strong analytical and problem-solving skills to identify operational risks, implement effective controls, and optimize processes for efficiency and compliance

Communicate clearly and manage stakeholders to lead business readiness initiatives, facilitate training, and support successful product launches and enhancements

Preferred

Leverage prior experience working with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence

Drive business readiness for complex product launches by coordinating cross-functional teams and managing change initiatives

Utilize advanced knowledge of deposit products, consumer banking regulations, and industry best practices to inform decision-making and process improvements

Influence stakeholders at all levels through strong interpersonal, negotiation, and presentation skills to achieve alignment and successful outcomes