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Harris · 1 day ago

Training Specialist - Service + Building Automation Systems

Las Vegas, NV

Full-time

Hybrid

Mid Level

$69K/yr - $104K/yr

3+ years exp

Harris is one of the country's leading mechanical contractors, and they are seeking a Service + BA Systems Training Specialist to onboard, train, and develop team members across their Service + BA teams. This role involves creating and delivering training, supporting acquisitions, and participating in change management and process improvement initiatives.

Building MaintenanceCommercialConstructionData CenterIndustrialIndustrial EngineeringMechanical EngineeringService IndustrySmart Building

Growth Opportunities

Responsibilities

Create and deliver in-person and virtual training for Service + BA team members, including dispatchers, service coordinators, technicians, and other system users

Conduct training for new hires, internal promotions, and role transitions across existing business units

Develop and maintain training content (presentations, guides, job aids, etc.), either independently or in collaboration with Human Capital or existing resources

Train on software systems including WennSoft (Scheduling, MobileTech, XOi), and use of role-based Power BI dashboards

Ensure training includes both technical/software use and related process workflows (service ticket flow, dispatching best practices)

Partner with the Service + BA operations team and Human Capital to build, deliver, and refine onboarding frameworks and learning plans

Support the onboarding, integration, and scaling of new acquisitions, particularly around dispatch/service systems and processes

Actively participate in acquisition preparation and onboarding

Partner with Director, SBA Operating System and VP, SBA – acquisitions, to proactively prepare and plan for onsite training needs

Partner with IT team to ensure access to new users

Ensure standard operating procedures are created, updated, and consistently followed

Collaborate with Director, SBA Operations Systems and other key stakeholders to support cross-functional initiatives and process improvements

Participate in change management planning for service process rollouts and system upgrades

Contribute to projects focused on reducing silos, enhancing system use, and increasing overall efficiency across service operations

Support continuous improvement of training content and delivery through feedback and performance metrics

Participate in training through ERP (Enterprise Resource Planning) and FSM (Field Service Management) systems to remain current on product functions and new releases