UnityPoint Health · 1 day ago
Experience Specialist/Receptionist - Cardiology
Waterloo, IA
Full-time
Onsite
New Grad, Entry LevelUnityPoint Health is a healthcare organization recognized for its commitment to team members. The Experience Specialist/Receptionist is responsible for ensuring a seamless experience for patients and visitors, assisting with paperwork, addressing inquiries, and maintaining accurate patient records.
Health CareHospitalMedical
Responsibilities
Greets patients and visitors and obtains accurate information and signatures for office records
Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient
Photo-copy & scan insurance cards and driver’s licenses
Adhere to all confidentiality policies and procedures
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits
Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
Open and / or closes the clinic following specific guidelines of the individual clinic
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
Perform functions other than described due to extenuating circumstances
Other duties as assigned
Qualification
Required
High School Degree or Vocational School Graduate
Strong customer service skills
Excellent computer skills and abilities
Ability to understand and apply guidelines, policies and procedures
Strong personable skills to interact with physicians, health care team members, patients and support systems
Effective communication skills
Proficient in Microsoft Office
Customer and patient focused
Preferred
Previous medical office experience
Medical terminology/background a plus!
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
Founded in 1995
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase