Agri-Valley Services ยท 1 day ago
Tier Two Support Representative
Pigeon, MI
Full-time
Onsite
Entry Level
2+ years expAgri-Valley Communications, Inc. (AVCI) is a family-owned corporation focused on providing communication and technology services to rural Michigan communities. They are seeking a Tier Two Support Representative to provide second level support for customer service representatives, customers, and installation technicians, diagnosing problems and providing resolutions for service-related issues.
InternetInternet of ThingsWeb DevelopmentWeb Hosting
No H1B
Responsibilities
Assists AVS Customer Service Representatives and customers by diagnosing problems and providing resolutions for service-related issues
Advises and educates customers through a combination of experience and documentation, to ensure a solution
Escalates trouble tickets to the next level for service calls
Assists AVS Field Technicians by activating/provisioning subscriber accounts
Works with vendors to provision and test new equipment on company network
Performs remote Firmware updates and device provisioning
Collaborates with Tier 3 to troubleshoot and diagnose network issues
Qualification
Required
High School or equivalent required
2 years of related experience in customer service, project management or equivalent combination of education and experience required
Possess strong written and oral communication skills, as well as excellent organizational skills
Ability to handle multiple tasks with high levels of accuracy with minimal supervision
Intro level Networking knowledge required
Ability to perform job duties in a professional and respectful manner when working with customers and co-workers
Preferred
Associates degree preferred
Company
Agri-Valley Services
Agri-Valley Services provides reliable 4G fixed wireless broadband internet connectivity to homes and businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase