Honeywell · 1 day ago
Lead Tech Support Specialist
Pittsford, NY
Full-time
Hybrid
Entry, Mid Level
$54K/yr - $68K/yr
1+ years expHoneywell International Inc. is a leading software-industrial company committed to innovative technology solutions. The Lead Technical Support Specialist will provide first-line technical support to partners, focusing on resolving product and configuration issues while ensuring effective communication and collaboration.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while providing timely follow-ups
Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows
Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows
Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel
Collaboration and Continuous Learning - This is a development-focused role suited for individuals starting their careers in technical support, with clear paths for advancement through training and performance
Qualification
Required
1 or more year(s) in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
Understanding basic Networking Fundamentals
TCP/IP Basics
Basic Network Troubleshooting
Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data
Basic SQL or OS Administration
Understanding the role of Access Control and Video in Security
High School Diploma/GED
Preferred
Experience providing expert-level customer support
Excellent interpersonal and communication skills, both written and verbal
Ability to adapt to changing technology and IT best practices
Knowledge of industry-specific regulations and compliance
BA in Electronic/Electrical Engineering or Computer Engineering
Benefits
Employer-subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
UAE Business Review
2026-01-09
2026-01-08
Company data provided by crunchbase