Rebound Orthopedics & Neurosurgery · 1 day ago
Patient Financial Services Representative
Washington - Stone Mill, Vancouver, WA, US
Full-time
Onsite
Entry Level
$22.22/hr - $31.12/hr
2+ years expRebound Orthopedics & Neurosurgery is hiring for a Patient Financial Services Representative for their Stonemill office located in Vancouver, WA. This role is responsible for ensuring patients are financially cleared before their scheduled appointments or procedures by verifying insurance, generating estimates, and coordinating upfront payments.
FitnessHealth Care
Responsibilities
Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
Respond to patient inquires according to state and Federal laws or applicable internal policies
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
Ensure proper billing procedures and privacy guidelines are implemented and carried out
Verify insurance eligibility and benefits using Epic and Payer Portals
Screen all self-pay accounts, as well as high deductible/co-insurance accounts for internal financial payment options
Review and correct patient demographics and insurance coverage in Epic
Generate accurate patient cost estimates for professional and facility services using Epic tools
Contact patients to explain their estimated costs and payment options through MyChart, calls, texts, or letters
Coordinate and document upfront payments and Payment Plans in Epic
Review ASC surgeries to ensure the procedure is covered and payable in an ASC setting
Flag any procedures that are not reimbursable in an ASC and notify the scheduling team
Offer self-pay platform options for self-pay patients and assist in setting up those plans
Identify patients who may have financial hardships and evaluate eligibility for financial assistance programs
Manage Epic work queues daily to finalize all necessary steps ahead of the scheduled service date
Document all actions and patient communications in Epic on both the RBD and RSC departments
Manage assigned Epic work queues to ensure timely follow‑up on accounts requiring additional action after insurance processing, in accordance with financial policies
Maximize reimbursement through effective collection practices
Liaison between Rebound and our collection agency
Escalate complex cases to Supervisor as needed
Perform other duties as assigned
Qualification
Required
High School diploma required
Two years of healthcare or revenue cycle training
Two years of experience in insurance verification, patient access, or financial clearance
Experience using Epic
Familiarity with ASC billing rules, insurance coverage policies, and self-pay workflows
Strong attention to detail, written communication skills, and ability to handle sensitive financial conversations
Ability to deescalate tense situations and provide compassionate customer service
Organized and detail oriented with strong follow-through
Goal oriented and able to meet call and solution targets in a fast-paced environment
Benefits
Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE
Company
Rebound Orthopedics & Neurosurgery
Rebound Orthopedics & Neurosurgery is a health & wellness company that offers orthopedic and neurosurgery services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Klucevek
Chief Financial Officer
Christina McManigal PT, DPT,PRPC
Chief Operating Officer
Company data provided by crunchbase