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Buckeye Partners · 2 days ago

Supervisor Customer & Terminal Data Coordination

Allentown, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Buckeye Partners is the premier infrastructure and logistics provider for the world’s energy needs. They are seeking a detail-oriented Customer and Terminal Data Coordinator Team Supervisor to ensure the quality, efficiency, and accuracy of customer and terminal data management processes.

Oil & Energy

Comp. & Benefits

Responsibilities

Monitor Operations: Ensure processes run smoothly and standards are met

Resource Allocation: Manage schedules and staffing and prioritize workflows

Performance Management: Help employees set goals, conduct evaluations, enforce policies, address issues, and resolve conflicts

Develop People: Coach and mentor team members, identify strengths and weaknesses, and support skill development

Coordinate Work: Assign tasks, monitor progress, and ensure deadlines are met

Compliance & Quality: Ensure adherence to regulatory and organizational guidelines

Strategic Input: Recommend improvements and align team output with organizational goals

Decision-Making: Make decisions impacting workflow and resource distribution

Team Leadership: Guide, supervise, and mentor the Customer and Terminal Data Coordinators (CTD Team), fostering a collaborative and high-performing environment while managing daily workflows. Responsible and accountable for the hiring, training, and annual individual performance employee assessments for the team

Supervision: Sets direction for the team in daily functions to ensure optimum utilization of resources which includes delegating responsibility as well as managing work activities and vacation schedules; accountable for the prioritization and completion of the department’s activities and projects

Data Integrity: Oversee the CTD Team’s meticulous maintenance of customer, truck carrier, and product data within the Terminal Management System (TMS) to ensure seamless loading operations and accurate transaction reporting

Process Optimization: Continuously refine and enhance procedures for managing customer, supplier, and product information across all company terminals

Customer Satisfaction: Cultivate strong relationships with internal and external customers, providing timely support and resolving any issues that may arise. This includes assisting, as necessary, with supporting The CTD Team and resolving customer truck loading problems (24/7)

Compliance: Oversee the CTD Team’s maintenance of accurate carrier access agreements and certificates of insurance to adhere to company policies and regulatory requirements

Project Management: Lead and support special software projects, upgrades, integrations, and testing to ensure data accuracy and reporting integrity

Cross-functional Collaboration: Work closely with the Measurement and Quality Control (MQC), Regulatory Compliance, and Tax Department to ensure data consistency and regulatory compliance. Interface with the Buckeye Commercial Team and Terminal Schedulers on new or changes to existing business. Leads Team data acquisition and integration efforts on additional terminal acquisitions from other companies

Group Function Fluency: It is expected that the Supervisor will learn the CTD and Team Lead tasks to be fluent enough to pitch in during periods of peak workload and cover portions of the Team Lead role for vacation coverage

And other duties as assigned

Qualification

Terminal Management System (TMS)LeadershipMicrosoft Office 365Petroleum industry knowledgeCustomer serviceOrganizational skillsCommunication skillsProblem-solving skills