Senior Manager - Customer Delivery jobs in United States
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FOUNT Global, Inc. · 1 week ago

Senior Manager - Customer Delivery

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$90K/yr - $110K/yr
date5+ years exp

FOUNT Global, Inc. is a company focused on improving employee experiences through innovative SaaS solutions. They are seeking a Senior Manager, Customer Delivery to lead solution delivery for enterprise customers and provide actionable insights based on employee survey data.

Software
Hiring Manager
Suzie Grieco
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Responsibilities

Owning delivery and success for a portfolio of 10–15 enterprise customers
Leading customer solution delivery from kickoff through renewal and expansion
Advising customers on workforce measurement strategy, employee survey design, and implementation
Configuring FOUNT data dashboards and orient customers to their use
Analyzing and visualizing employee experience survey data to identify friction in employee workflows
Translating employee survey data into clear, actionable insights for HR and business leaders
Presenting results and recommendations to senior leaders
Partnering cross-functionally with Product, Engineering, and Commercial teams
Proactively identifying customer risks, adoption challenges, and growth opportunities

Qualification

Data analysisCustomer solution deliveryPresentation skillsAI tools proficiencyExcel proficiencyPeople analytics experienceConsulting experienceCustomer service mindsetProject management experienceCommunication skills

Required

A minimum of five years in consulting, SaaS onboarding, and/or customer solution delivery
Strong data analysis, visualization, and storytelling skills with the ability to build compelling stories from data
Experience diagnosing customer pain points
Proficiency with applying AI tools to streamline analysis and create insights that drive decision making for senior leaders
Excellent presentation and communication skills (especially PowerPoint), including experience presenting to senior audiences
Ability to manage multiple customers and workstreams simultaneously
Proficiency with Excel and Microsoft Office
Strong customer-service mindset and ownership experience
Ability to travel/commute to Philadelphia or Washington, DC for in-person team meetings

Preferred

Experience in people analytics or HR data
Familiarity with employee survey platforms (Qualtrics, Glint, Medallia, Perceptyx, etc.)
Project or program management experience
Undergraduate degree in Statistics, Data Science or related field

Benefits

Flexible, hybrid working model
Regular offsite team events
Limited travel times that support your work-life balance

Company

FOUNT Global, Inc.

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FOUNT is a SaaS technology provider focused on identifying, quantifying, and reducing work friction.
dateFounded in 2022
location
Washington, District of Columbia, USA
people-size11-50 employees
web-link
https://getfount.com

Funding

Current Stage
Early Stage
Total Funding
$10.75M
Key Investors
Comcast NBCUniversal LIFT LabsLavrock VenturesOsage Venture Partners
2024-10-20Non Equity Assistance
2023-03-08Series A· $8M
2022-01-01Seed· $2.75M

Recent News

FOUNT
FOUNT Global, Inc. Secures $8M to Remove Friction from Work
2025-01-03
EIN Presswire
FOUNT Global, Inc. Assessed “Awardable” for Department of Defense work in the CDAO’s Tradewinds Solutions Marketplace
2024-10-17
Company data provided by crunchbase